1. WHEN DO WE GET PERSONAL INFORMATION?
Our website is free for you to browse and read.
We only ask for your personal information for the following reasons:
If you want to buy products from the site
If you want to participate in a draw or competition
If you want to get in touch with us, send us an email or offer feedback
If you would like to receive news or exclusive offers by email from Withepi.
If you want to create a personal account to access different features of our site, mobile applications or other software where a registration is required
We only collect personal information (such as your name, email and address details) if you choose to provide us with this information in response to our request.
What if I am under 16?
If you are a child under the age of 16 and wish to receive news Withepi, we ask that a parent or guardian register. Withepi does not ask a person under the age of 16 years for any personal information.
2. WHAT DO WE DO WITH THE INFORMATION?
We will require that you provide specific personal information, such as credit card details and your billing address, for the purpose of completing your order. We will only use this information for the purpose of managing your request or use of the site.
Providing additional personal information is up to you. We collect personal information if you enter contests to notify you of results, to send you emails with updates, news and special offers, to answer your questions or comments.
Withepi (and the people or companies contracted by Withepi who help create this Website, its content and its services) will process and use your personal information to respond to your comments - how to respond to problems, improve our services and guide what we do to meet your needs even more.
In addition, we will not share your information with any other company without your consent, unless we are required to do so by law, whether you have won a prize or have requested specific information. If you consent, we may share your information with our partners so that they may contact you with information, promotions, products, services and offers that may be of interest to you.
By entering competitions on the site where you can receive third-party premiums, you give your consent to share your data with the third-party premium provider.
We will never sell your information to any other company.
3. ASK FOR YOUR PERMISSION
If you register on the site or make a purchase, we may also contact you by email with more information or updates on our products if your permission is given.
4. HOW TO REGISTER
Our policy is to allow users to unsubscribe from our regular emails at any time. You can do this by sending an email to email@example.com requesting that your information be removed from the mailing list.
If you've requested that we stop sending emails, and this has not happened, it may be because the email address we are sending to is not the same as the address from which you submitted your request. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us all unwanted email. The address to which we are sending is included in the message.
5. WHO PROCEEDS YOUR INFORMATION?
Withepi (and the persons or companies contracted by Withepi that help create this Website, its content and certain affiliated companies) will process the information you provide to us to respond to your comments, respond to problems, improve our services and guide what we do to meet your needs more efficiently.
7. WHAT IS THE ONLINE ACCOUNT?
The creation of an online account aims at the possibility of entering into distance purchase and sale contracts and also consult the purchase history.
8. WHO IS RESPONSIBLE FOR THE TREATMENT OF CUSTOMER'S PERSONAL DATA?
The person responsible for the treatment is Inês Freitas de Castro e Silva, ENI with NIF 226954250, located in Rua Alfagéme Santarém n.º 144, 4810-490 Guimarães, hereinafter referred to as Withepi.
9. WHAT DATA ARE PROCESSED?
Withepi treats the following personal data: name, e-mail, taxpayer number and addresses, telephone, date of birth and IBAN.
10. WHAT ARE PERSONAL CUSTOMER DATA REQUIRED FOR?
The personal data referred to above are processed for the purposes of authentication, issuing the invoice and handling the home delivery process. IBAN is requested for handling returns.
Personal data will also be used to identify potential consumption preferences, including the definition of profiles, based on the history of distance purchases and consumption. The prediction of consumption preferences and the identification of profiles aims at the elaboration of customized marketing actions, the optimization of the range of products available online, as well as the advance communication of campaigns that are expected to be of interest to the client, which can be attributed and communicated in a timely manner. automatically. Withepi requests the Client's consent to proceed with this treatment. At any time, the client may revoke his consent, via email firstname.lastname@example.org. Failure to grant or revoke consent prevents the use of the online account.
11. WHO DOES Withepi TRANSMIT YOUR PERSONAL DATA?
Withepi only transmits your personal data to the Tax Authority, to companies hired to deliver items to your home, technical assistance, financial entities, or other duly identified partners that ensure the provision of services requested by the client.
The customer's contacts may be transmitted to digital marketing partners, with a view to promoting Withepi's marketing actions.
In the case of purchases from partners, in which Withepi is an intermediary, your personal data is transmitted to the company that manages the intermediation platform, as well as to the companies that sell the items acquired by the customer. In this case, the conclusion of the purchase and sale contract constitutes an autonomous process for the online account, with the seller being responsible for processing the personal data associated with that contract.
12. HOW DO Withepi COMMUNICATE CAMPAIGNS, OFFERS, OR CUSTOMER BENEFITS?
Campaigns, offers, or benefits are communicated via telephone calls, SMS, e-mail, or other actions through digital platforms, with the customer being informed of how to stop receiving them.
The campaigns, offers, or benefits may still be visible, either in the physical store or in the online store, through www.withepi.com.
13. WHAT IS THE PERIOD WITHDRAWAL OF CUSTOMER'S PERSONAL DATA?
Withepi will delete the customer's personal data after a period of 10 years, this being the period for keeping the documents for tax purposes. The data will also be deleted within one month after the customer has indicated its intention to cancel it. In this case, Withepi will keep only the transaction data for tax purposes.
14. WHAT ARE THE CUSTOMER'S RIGHTS AND HOW CAN YOU EXERCISE THEM?
As a rule, the customer has the following rights in terms of personal data protection: right of access, right of rectification, right of deletion, right to limit the processing, right to portability, right to object and right not to be subject to automated decisions.
The right to information, access and rectification can be exercised directly by the customer on the platform. In any case, to exercise any of these rights, you should contact Withepi through the following email email@example.com
Withepi will carefully analyze the requests, assessing their legitimacy, relevance and responding in a timely manner.